Terms and conditions
1. Provider
Le Bon Mot GmbH
Florianigasse 10/3/2, 1080 Vienna, Austria
Commercial register FN 531957s, Commercial Court of Vienna · VAT ATU75485912
Managing directors: Mag. Céline Juyou, Mag. Christian Mayr
E-mail: carafe@opota.fr · Telephone: +43 699 17 99 68 63
2. Subject
Opota shows the official drinking-water control results for French communes as published through Hub’Eau, together with scores calculated from them for safety, taste and suitability as brew water. These terms cover use of the app and the purchases offered within it.
What Opota is not. The app is an information application. It is not medical, health or legal advice, not a measuring device, and not a substitute for information from your water utility or the competent health authority. It does not know about boil-water notices, burst mains or other short-term restrictions, and it cannot see the plumbing inside a building. The taste and coffee scores are calculated from published measurements, not tasted. Do not make a health-relevant decision on the basis of this app alone.
3. Free use
You can look up three distinct communes free of charge — not per week or per month, but permanently. A commune already opened stays accessible without limit and is never counted again. Counting happens only once an analysis has actually been shown.
4. Paid access
| Product | Price | Term |
|---|---|---|
| Week | €1.99 | renews automatically each week until you cancel |
| Lifetime | €24.99 | one payment, no renewal, no expiry |
Both unlock the same thing: unlimited communes, every future feature of the app, and premium support under point 6. Prices include VAT; in other countries the amounts shown in the store in local currency apply, as set by that store.
The app store is your counterparty in the purchase. The purchase is concluded through the store you installed Opota from — Google Play on Android, the App Store on iPhone and iPad. That store acts as seller and handles payment, invoicing, cancellation and refunds, and its own terms of service apply in addition. We provide the app and the services, but we are not your payment counterparty.
5. Cancellation, withdrawal and refunds
The weekly plan renews automatically at the price then in force until you cancel. You can cancel at any time in your store account — on Android in Google Play under “Payments & subscriptions”, on iPhone and iPad in Settings under your name → Subscriptions — at the latest 24 hours before the end of the current period; access runs to the end of the period you have already paid for. Consumers in the EU have the statutory right of withdrawal; it is exercised through the store you bought in, whose refund policy applies. For digital content whose supply begins immediately with your consent, the right of withdrawal may lapse early.
6. Premium support
With a paid access we answer enquiries sent to carafe@opota.fr within 24 hours on business days. Business days are Monday to Friday, excluding public holidays in Austria. The clock starts on receipt; an enquiry arriving outside business days counts as received on the next business day.
What is promised is a substantive reply from a person, not the solution to the matter. Not every problem is in our hands: missing or outdated measurements come from the French authorities, and payment and refund questions from the store you bought in.
7. Future features
“Every future feature included” refers to features we release in Opota. It establishes no claim to a particular feature, to a timetable, or to expansion into further countries. Should we release a separate product in future, that is not part of this access; within Opota itself we will not introduce a second paid tier that removes from lifetime purchasers something that was included at the time of purchase.
8. Switching platforms
A purchase applies to the store account that made it. There is no automatic transfer between Android and iOS, because the two stores keep separate receipts. If you change platform, write to us with the order number from your receipt — it is also shown in the app under “About”. We will then transfer a lifetime purchase free of charge, normally by way of a voucher code for the other store. This does not apply to the weekly plan, which can simply be taken out again on the new platform.
9. Availability
The app depends on two public French data services. If these fail or change their interfaces, Opota may temporarily show no results, or only cached ones. No particular level of availability is owed.
10. Liability
We are liable without limitation for intent and gross negligence, and for damage arising from injury to life, body or health. In cases of slight negligence we are liable only for breach of essential contractual duties, and limited in amount to the foreseeable damage typical of such a contract. We accept no liability for the accuracy, completeness or timeliness of the measurements published by the French authorities; we reproduce them unchanged. Mandatory statutory claims, in particular under the Austrian Product Liability Act and the Consumer Protection Act, remain unaffected.
11. Data source and third-party rights
The measurements come from Hub’Eau (BRGM, OFB, Direction générale de la santé) and the place data from the Base Adresse Nationale, each under Licence Ouverte 2.0 (Etalab). The scoring methodology and the design of the app are our own work. The coffee score follows the target ranges of the Specialty Coffee Association standard; there is no affiliation with, or endorsement by, the SCA.
12. Data protection
See the separate privacy policy.
13. Changes to these terms
We may amend these terms where this becomes necessary because of changes in legislation, case law or the services provided. For purchases already made, the terms in force at the time of purchase apply insofar as an amendment would restrict your rights.
14. Governing law and jurisdiction
Austrian law applies, excluding the UN Convention on Contracts for the International Sale of Goods. If you are a consumer, mandatory consumer-protection provisions of your country of residence remain unaffected and you may bring proceedings at your domicile. In relation to businesses, Vienna is the place of jurisdiction. The EU online dispute resolution platform can be found at ec.europa.eu/consumers/odr; we are neither obliged nor willing to take part in dispute resolution proceedings before a consumer arbitration board.